Overview
As a Senior Administrator, you will play a pivotal role in leading and supporting administrative operations across three sites. Your primary responsibility is to manage and coordinate the administrative functions of the Stock Control, Inbound, and Web teams, ensuring accuracy in reporting and delivering a seamless customer experience.
Stock Control
You will be instrumental in maintaining stock accuracy across the Stoke sites. This includes identifying and resolving stock discrepancies, optimizing warehouse layout for space efficiency, and supporting the productivity of picking and driving operations.
Web Operations
The Web department is a fast-growing area of the business, responsible for the accurate and timely dispatch of customer orders across the Stoke sites. Your role will ensure operational excellence, uphold service quality, and maintain proactive communication with the Customer Contact Centre (CCC), especially when orders are at risk of delay.
What you'll be doing
- Team Leadership
As a Senior Administrator, you will lead and manage a team with confidence and clarity. Strong leadership skills are essential to delegate tasks effectively, motivate team members, and ensure responsibilities are appropriately distributed.
- Communication Excellence
Clear and consistent communication is vital. You will engage with your team, the Customer Care Centre, suppliers, and Stock and Operational leads to ensure expectations are understood and met across all touchpoints.
- Organisational Capability
This role demands exceptional organisational skills. You will manage multiple tasks simultaneously, including workload planning, stock integrity oversight, reporting, training, and other administrative duties.
- Customer-Centric Mindset
A strong focus on the end-user is key. You will champion customer-first thinking, ensuring that all administrative processes support a high-quality customer experience.
What we'll look for in you
- Growth Mindset
Demonstrates a commitment to continuous learning and development, with the ability to adapt to evolving business needs.
- Resilience Under Pressure
Capable of working efficiently in a fast-paced environment, managing competing priorities with composure and focus.
- Dependable and Driven
Shows reliability, determination, and a proactive approach to problem-solving and task completion.
- Agility and Openness
Embraces new ideas and adapts quickly to changing information, processes, or priorities.
- Service-Oriented
Passionate about delivering excellent service and contributing positively to the customer experience.
- Relevant Experience
Brings proven experience in high-volume, fast-moving operational settings.
- Tech Proficiency
Comfortable using relevant software tools to streamline administrative processes and enhance operational efficiency
