Service Management Analyst (Incident & Problem)

Full-time • City of London, London, UK • from £60,000 / year • 1w ago

Service Management Analyst - London (3 days) - Permanent - Up to £62k

A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis.

Key Responsibilities

Own and manage the full problem management process, aligned with ITIL v4
Identify and investigate root causes through structured RCA sessions
Maintain the Known Error Database and implement...

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