Overview
At Dunelm, a Driver’s Mate is being hands-on, customer-facing role within the logistics and delivery sector, where the ideal individual will work closely with a professional driver to ensure that goods are transported and delivered safely, efficiently, and with a high standard of service.
This position is vital to the smooth operation of delivery schedules and plays a key part in upholding the company’s reputation through direct interaction with customers. Beyond assisting with physical tasks, the Driver’s Mate acts as an ambassador for the business, helping to create a positive delivery experience, solving on-the-spot challenges, and ensuring that every customer receives their order with care and professionalism.
What you'll be doing
- Play a key role in enhancing the overall customer experience through clear communication and consistently high standards of customer service.
- Maintain excellent timekeeping to ensure timely deliveries and a smooth customer journey.
- Use PDA devices (phones) to contact customers in a courteous, professional, and approachable manner.
- Assist drivers with reversing and act as a banksman to ensure the safety of team members, customers, and third parties.
- Comply with all health and safety regulations to maintain a safe working environment at all times.
- Deliver with care and attention to detail, offering value-added services such as “Room of Choice” placement and removal of packaging to elevate the customer experience.
- Support Warehouse and Office teams with loading, unloading, and other reasonable operational tasks as required.
- Work to a fixed early start schedule, typically returning to base by 17:00 most evenings.
- Benefit from a rotating shift pattern that includes both long and short weekends, offering a balanced work-life rhythm
What we'll look for in you
You will play a pivotal role in shaping the customer experience, acting as a key point of contact during deliveries and ensuring each interaction reflects our commitment to service excellence. This is a dynamic and fast-paced position where no two days are the same, you’ll need to be adaptable, proactive, and ready to respond to changing circumstances with confidence and professionalism.
Ideal Candidate Profile
- Proven experience in a distribution or logistics environment, with a solid understanding of delivery operations.
- Strong proficiency in using PDA devices and mobile phones for communication and task management.
- Demonstrated ability to interact calmly and clearly with both customers and drivers, even under pressure.
- Skilled in building effective working relationships across various teams and departments.
- Positive attitude toward evolving business needs, with a willingness to embrace change.
- Flexible and responsive approach, capable of adjusting to operational demands as required.
